Terms and Conditions

 By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Wool and Cream Limited’s relationship with you in relation to this website. The term ‘Wool and Cream Limited” or “us” or “we” refers to the owner of the website whose registered office is Church lane, bn150az Sompting . Our company registration number is 11831912 and the VAT number 316763102 . The term “you” refers to the user or viewer of our website.

When placing an order, you undertake that any and all information given is accurate and correct.

A contract for the supply of products in accordance to your order shall only come into existence at the time of despatch of your products.

If products are out of stock, we will contact you to give you the option of cancelling your order, as well as refunding the payment already made

 

DELIVERY :

 

 

Please note that these rates are subject to change in the case of a carrier change*

 IMPORT DUTY AND VAT OUTSIDE THE EU

Please note that import duty and VAT may apply for deliveries outside the EU.  As the recipient of our products, you are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to.  Payment of these is necessary to release your order from customs on arrival.  Unfortunately we are unable to advise on the amount that this may be.

Any orders cancelled, returned to sender or refused due to customs fees will be subject to a 25% restocking fee.
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REFUNDS AND EXCHANGES
Please return your order 14 days max after your delivery,  after this delay, Wool and Cream reserves the right to refuse any return 
Email us at hello@woolandcream.com with your name, order number, details of the item you are returning and reason for return. We will email you back with all the informations for this return.
Package up your item carefully and securely and post back to us within 14 days of receipt, including your returns slip within the parcel. 
We will send you an email when we receive your return and let you know that we have processed your refund.  
Please ensure the item you are returning is unworn and in a saleable condition with its original tags and packaging.

Posters and printed items are non-returnable due to their fragile nature. All prints and posters are checked prior to posting and sent in perfect condition in protective packaging. We do not accept responsibility for printed materials damaged once received.

We are unable to refund items that have been worn, damaged or altered in any way.
Please allow up to 14 working days for us to process returns
Refunds will be made within 28 days of the date we receive the return and will not include the postage and packing costs, we cannot be held responsible for items that do not reach us.
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EXCHANGES
We will always replace items if they are defective, or exchange your new purchase if you require a different size of clothing. If the replacement item is not available, we will issue a refund. We send out exchanges free of charge within the UK
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INTERNATIONAL EXCHANGES
We ask to simply place a new order for the items you would like to receive. Please then return the original item(s) by post for a refund. We recommend you send it tracked as we are not liable for any loss in transit. Items must be marked as 'returned goods' on all customs documents. If we are asked to pay customs charges on re-entry of the package, these will be deducted from any refunds, if applicable.

 

If you wish to cancel your order and it has already been processed then please return the parcel to us using the returns method above.  Unfortunately we will not be able to refund your original or return postage costs. 

Any undeliverable orders returned to us will incur additional postal charges to resend, and may also incur an additional processing fee. We will not refund undelivered parcels that are returned to us more than 28 days after purchase.

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TAXES

Prices on www.woolandcream.com include UK VAT where applicable. UK childrenswear clothing is currently VAT free but we pay tax on all international brands. 

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 PAYMENT

Wool and Cream ltd accepts Mastercard, Visa, Amex and Maestro debit cards, Shopify pay, and Paypal. On receipt of the order, we will process the payment manually to ensure that we have the correct items in stock. The card issuer will perform the required verification checks and only once the payment has been processed will we issue the order. In the event of a card refusal, we will not be liable for non-delivery or delay.

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MAILING LIST

We collect information from you when you subscribe to our mailing list. The purpose of the subscription is to gather details so that we can provide you with up to date information on our products, discounts and new product information/events. We will not pass your details onto any third party or share data in any way.

We operate an opt-in policy in terms of communicating via email, post and telephone. By subscribing to our mailing list you are opting to receive communications by email. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. We will not pass details on to any third party.

When an order is placed, you will provide personal information which will help us to service and communicate with you about your order. You will have the choice to opt-in or out to our mailing list.

We do not store credit card details nor do we share customer details with any 3rd parties

Please refer to our privacy policy for further information.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

It is strictly forbidden to recover pictures or to reproduce an artistic work from this website, as they are not free of rights without prior authorization

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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PRIVACY 

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates.

Wool and Cream ltd takes your privacy very seriously and we will never give your information out to a third party. We do not store your credit card information.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising via:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

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CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored securely through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here : https://www.shopify.com/legal/privacy

THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional. Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held. Persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks. Stores information about the contents of your cart.

_secure_session_id, unique token. Sessional

storefront_digest, unique token. Indefinite If the shop has a password, this is used to determine if the current visitor has access.

 AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at : hello@woolandcream.com